Responsible Gaming

gh22 Responsible Gaming — a commitment to safe entertainment

Enjoy entertainment within your limits. gh22 always places your safety and mental well-being as the highest priority.

Our Commitment

Why does responsible gaming matter?

Online betting and casino games are a popular form of entertainment. However, they should be enjoyed as entertainment, not as a source of income. gh22 believes that responsible gaming is not just a policy — it is our fundamental responsibility to every member.

We want every player to enjoy themselves in a safe environment. For that reason, we have put in place several effective safeguards — from setting deposit limits to self-exclusion. Every feature is free and easy to use.

If you ever feel that gambling is having a negative effect on your life — on your family, work or finances — please contact our 24/7 Bengali live chat support. We are always here for you.

For adults only

To participate at gh22 you must be 21 years of age or older. We carry out strict age verification to protect minors and ensure that our members are adults.

Gambling addiction is a mental health issue. It is nothing to be ashamed of. Seeking help is an act of courage. gh22's support team is always ready to guide you in the right direction.

Protection Tools

Our safeguards

gh22 always provides the following tools free of charge to help you keep your gaming habits in check.

Deposit limit setting

Set your own limit on how much you can deposit per day, per week or per month. Once a limit is set it takes effect immediately and can only be changed after 7 days.

Session time limit

Set a time limit for each of your gaming sessions. When the set time is up, the platform will ask you to take a break. This protects against the habit of playing for long periods.

Time-out break

If you want to take a break for a few days, use the time-out feature. Keep your account temporarily closed for anywhere from 24 hours to 30 days.

Self-Exclusion

If you need a long-term break, choose self-exclusion. Your account can be fully deactivated for anywhere from 6 months to 5 years. No promotional communications will be sent during this period.

Gaming history review

View your complete betting and transaction history at any time. Analyse your spending patterns and make informed decisions.

24/7 support and counselling

Our Bengali-speaking support team is available 24 hours a day via live chat. Do not hesitate to contact us for any issue.

Warning Signs

Signs of problem gambling

If any of the following signs are seen in you or someone you know, it is time to seek help.

  • Continuing to play repeatedly to chase losses and being unable to stop.
  • Hiding your gambling from family or friends.
  • Borrowing money or selling assets to fund gambling.
  • Feeling restless or irritable when trying to stop gambling.
  • Neglecting work, studies or family responsibilities to focus on gambling.
  • Not enjoying gambling unless betting more than before (increased tolerance).
  • Continuing to spend money on betting even while in financial difficulty.
Check Yourself

Helpful tips to stay safe

01

Set your budget first

Decide how much you will spend before you play and stick to it.

02

Set a time limit

Play with a clock. When the set time is up, take a break.

03

Accept your losses

Do not place big bets emotionally to try to win back money you have lost.

04

Keep balance in your life

Gaming is for entertainment only — give time to other hobbies and your family too.

Age Verification

21+ age confirmation

At registration on gh22 we verify the age of every user. This ensures that only people aged 21 or older can use our platform.

Parents can use parental control software to manage their children's internet use. Keep your device locked with a secure password and never share your login details.

For ages 21+ Strict age verification process

Self-exclusion process

If you feel that your gaming habit is getting out of control, activate Self-Exclusion.

What happens during self-exclusion:

  • Login to your account will be completely disabled.
  • No promotional emails or chat messages will be sent.
  • Any attempt to open a new account will be detected and blocked.
  • The balance in your account will remain safe.
  • Self-exclusion cannot be reversed before the set period ends.

To activate self-exclusion, contact our 24/7 live chat or email [email protected].

Deposit Control

Deposit limits and financial protection

Daily limit

Set your own limit on how much you can deposit each day. This is the most effective way to control your daily spending.

Weekly limit

Set the total deposit amount for a seven-day period. You will be protected from overspending mid-week.

Monthly limit

Include it in your monthly budget plan. Reducing a limit is immediate, but increasing one requires a 7-day wait.

Please note: The minimum deposit at gh22 is ৳300 and the minimum withdrawal is ৳1,000. Make fast and secure transactions via bKash, Nagad, Rocket and Upay. Withdrawals are generally completed within 15 minutes to 2 hours.

Get Help

If you are in difficulty, contact us

If you have any questions or need assistance regarding responsible gaming, our team is always ready.

Live Chat Support

Talk to us in Bengali, 24 hours a day, 7 days a week.

Click the live chat icon from any page.

Get an immediate response

Email support

Email us for detailed issues.

[email protected]

Send any request related to responsible gaming.

FAQ

Questions and answers about responsible gaming

Log in to your account and go to the "Account Settings" section. There, under the responsible gaming options, you will find the option to set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. For any issues, contact our live chat support.

No, your account balance will remain completely safe during self-exclusion. After the self-exclusion period ends, you will be able to withdraw your balance. Contact support for the withdrawal.

A time-out is a short-term break — typically from 24 hours to 30 days. It is for a temporary pause. Self-exclusion is a long-term decision — from 6 months to 5 years — chosen when a gaming problem becomes serious. The self-exclusion period cannot be ended early.

It is not possible to directly apply self-exclusion for a third party, as it is a personal decision of the account holder. However, if you are concerned about a family member's gaming problem, let our support team know — we will help point you in the right direction.

No, no one under the age of 21 can open an account or play at gh22. Age verification is mandatory at registration and any account found to belong to a minor will be closed immediately.

First contact our 24/7 live chat or email [email protected] — we will help secure your account. In addition, seek advice from a professional mental health specialist. Mental health services are available at various government and private hospitals in Bangladesh.

Welcome to safe entertainment — play responsibly at gh22

Enjoy yourself within your limits. Cricket betting, slots or live casino — every section is waiting for you.

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